Return Policy

We aim to provide customers with a straightforward return process when a completed purchase does not meet reasonable expectations. Merchandise may be considered for return when it remains in suitable condition for evaluation, shows little evidence of use, or has a verified manufacturing defect. Every returned item is reviewed according to the applicable requirements before a refund or other resolution is issued. Customers should carefully follow the return instructions and provide accurate purchase information to help avoid unnecessary processing delays.

Online purchases are not currently eligible for direct exchanges through the mail. Customers who would like to receive another size, color, design, or product variation should place a new order through the online shopping platform. If an order arrives with damaged packaging, missing components, an incorrect item, or another fulfillment problem, customers should contact the support team as soon as possible so the situation can be reviewed and an appropriate solution can be determined.

Customers beginning a return should first access the available online return process and identify the merchandise they intend to send back. Items should be packed securely in a suitable shipping container, with the original packaging and protective materials used whenever they remain available. Proper packaging can help reduce the possibility of additional damage while the shipment is being transported. The returned merchandise should be sent to the designated distribution facility in Commercial Point, Ohio.

Customers are responsible for arranging and paying the cost of returning merchandise unless a different arrangement applies to the specific situation. A reliable carrier should be selected, and tracking is strongly recommended so that the shipment can be monitored during transportation. Shipping insurance may also be considered when appropriate, particularly for higher-value merchandise. Customers should retain the shipping receipt, tracking information, and other relevant documentation until the return has been completely processed.

Certain products may require special handling during transportation. Items containing pressurized materials, chemical substances, or other regulated components may be subject to transportation and safety requirements imposed by applicable authorities or carriers. Customers returning such merchandise are responsible for following the relevant shipping rules and using an appropriate transportation method. Failure to comply with applicable requirements may affect the ability to complete the return successfully.

Refund treatment depends on when the returned merchandise is received and whether it satisfies the applicable eligibility requirements. Merchandise that reaches the designated return facility within ninety days from the original purchase date may generally qualify for a refund to the payment method used for the transaction. Returns received after that period may instead be issued as store credit, subject to the applicable conditions. Customers should therefore consider the time required for transportation when arranging a return.

Purchases made with promotional discounts may receive different treatment from standard purchases. Merchandise obtained using qualifying promotional offers may be converted to store credit rather than refunded directly to the original payment method. The final value of a refund or credit may also be affected by discounts, promotional pricing, complimentary items, or other incentives associated with the original transaction. The amount ultimately provided is based on the eligible merchandise value after applicable adjustments have been considered.

Original shipping charges are generally not included in merchandise refunds. Customers should keep in mind that the amount returned may therefore differ from the total amount originally paid at checkout. Financial institutions may also require additional processing time after a refund has been submitted. Depending on the payment provider and banking institution, it can take up to two billing cycles for an approved credit to appear on the customer’s statement.

Items purchased through loyalty or rewards programs may be subject to separate restrictions. Merchandise obtained by redeeming reward points is not eligible for standard returns when the applicable program rules prohibit such transactions. These limitations are intended to preserve the structure and value of the rewards system. Customers using promotional codes, loyalty benefits, or other special purchasing programs should review the conditions associated with those benefits before completing a transaction.

Returned merchandise must meet the applicable condition standards when it reaches the processing facility. Products showing substantial wear, physical damage, alterations, missing tags, or other indications that prevent normal resale may be rejected. The inspection team evaluates the condition of each returned item and determines whether the merchandise satisfies the relevant requirements. A return request should therefore not be considered approved until the product has been received and successfully reviewed.

Customers can help prevent complications by keeping products in their original condition until they decide whether a return is necessary. Tags, packaging, accessories, identification materials, and other components associated with the purchase should be preserved whenever possible. If required information or product components are missing, additional review may be necessary and processing may take longer than expected.

After a returned package reaches the designated facility, the merchandise is inspected and the associated order information is verified. Once the review is complete, customers may receive an electronic notification confirming that the return has been processed. The notification may provide information concerning the applicable refund, store credit, or other resolution. Customers should retain the message and related shipping records until the transaction has been fully settled.

Return requirements may be revised as operational procedures, product categories, payment systems, or business circumstances change. The applicable conditions at the time of the return request should therefore be reviewed before merchandise is shipped. Policies may also be changed or discontinued when necessary, subject to any rights or requirements that cannot legally be restricted.

Customers who have questions about return eligibility, refund timing, promotional purchases, shipping requirements, damaged merchandise, or other return-related matters are encouraged to contact customer support before sending an item. Providing the order information and a clear explanation of the issue can help the support team determine which procedure applies. Following the designated process, using appropriate packaging, retaining shipment records, and allowing sufficient processing time can make the return experience easier to manage from submission through final resolution.